If you have recently changed your home telephone numer, mobile number or address it is VERY IMPORTANT that you let us know. We sometimes need to contact you to give test results or invite you for routine screening, vaccinations etc. which is not possible if the information we hold is incorrect.
There is a change of details form avaliable at reception.
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Please check that you are in our catchment boundary area. Fill in our registration forms and come see us. Find out more
From 5 January 2015 all GP practices are able to register new patients who live outside the practice area without any obligation to provide home visits or services out of hours when the patient is unable to attend their registered practice. Changes made to the GP contract mean those obligations may be set aside and do not apply when the GP practice decides, at the point of registration, that it is clinically appropriate and practical to register the individual patient in this way.
If accepted, it is probable that your Out of Area Registration will be granted without any obligation for Malvern Health Centre to provide home visits, immediate necessary treatment (following an accident or emergency when at your home) and other services such as follow up care following hospital discharge where it would be impractical geographically to provide care.
Registrations can only be agreed by the GP Partners who will consider each application and individual circumstance and decide if it is clinically appropriate and practical. The national guidance identifies several areas that make it clinically inappropriate or impractical to agree.
Please be aware that if you are accepted as an Out of Area patient and your health needs change, we may need to review your registration to investigate whether it would be more appropriate for you to be registered with a GP practice closer to your home.
We will also have an On Call Duty GP available for acute medical emergencies. If you feel you have something urgent that needs dealing with on the day and that you really cannot wait another day, you will be offered an appointment with the Emergency Duty GP.
If you have an Emergency appointment then please be aware, if the GP gets called out on an Urgent house call or a patient walks in that needs dealing with more urgently then you will have to sit and wait in reception. You will be informed of what is happening but we will not be able to inform you of how long the wait will be.
Named GP for all over 75
To provide a more personalised approach to care for our patients over the age of 75 will have a named accountable GP. This GP will take lead responisibility for ensuring that all appropriate services are deliverd to each of their patients over 75 and they will:
- work with relevant associated health and social care professionals to deliver multi-disciplinary care package that meets the need of the patient,
- ensure that the physical and psychological needs of the patient are recognised and responded to by the relevant clinician in the practice,
Send us your comments or suggestions
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
(Site updated 22/01/2015)