You may have noticed reception staff asking you for a brief outline of your problem when you call to make an appointment. Our receptionists are now care navigators and are trained to direct you to the right service faster.
This new way of working is about offering the choice to see other specialists in the practice who may be able to deal with your problem instead of your GP. By working this way, it helps to free up time for your GP to care for patients with more complex or serious health conditions that can only be managed by them.
You will never be refused a GP appointment but we hope that next time you speak with the receptionist you will see the value of seeing another health clinician if they are able to help.