Latest News

Practice Update: 

23/11/2020 - New Flu Eligibility Cohort (50 to 64 year olds)

Malvern Health Centre is aware of the announcement by the Department for Health and Social Care that anyone aged 50-64 will be added to the eligible cohorts for this year's flu vaccine on 1st December 2020. We are now working to order additional vaccine supply and plan for more flu clinics in December. We ask that patients refrain from ringing the practice with inquiries on this and we will communicate the new arrangements for flu clinics in the near future.


17/11/2020 - COVID-19 Vaccination 

Following the announcement of the new vaccine, Practices are starting to get information through. There are some significant practical considerations to work through as we work out how the vaccinations will be delivered locally. We still do not know when we should expect to receive these vaccines, but as soon as we have arrangements confirmed, we will communicate this and contact patients directly to invite them to attend. You do not need to contact the practice, as we are unable to make any bookings at present.   


11/11/2020 - October Summary



04/11/2020 - Users of Public Transport

If you need to attend the surgery and rely on public transport, please let us know when booking an appointment and we will try to accommodate you as best as we can. During the upcoming lockdown, Malvern Health Centre will remain open as normal, but we advise only to attend the surgery if absolutely necessary. To book an appointment and other general enquiries, please call us on 01684 584 050. Thank you for your understanding! 


20/10/2020 - COVID Vaccine Survey

covidvaccine survey

08/10/2020 - Letter to Patients from Worcestershire Local Medical Committee 

Letter to Patients - LMC 28/09/20


29/09/2020 - Practice Newsletter

Please take a moment to check out the Malvern Health Centre Newsletter (Autumn 2020)

You can find this on our "Patient Information" page (


15/09/2020 - COVID-19 Update

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. If you need to speak to a GP, Nurse, or any other member of staff, please ring us on 01684 584 050 or visit our website – our opening hours are 8:00-18:30. 

You can also call NHS 111. Please do not come to the surgery unless you have an appointment. If you are waiting for a check-up, please be assured we will be in touch

Consultations are being delivered face-to-face, online via videocall and over the telephone. If you are asked to come into the surgery for a face-to-face consultation, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

Thank you for your understanding!


15/09/2020 - Guidance Note for Parents of Children who are Self-Isolating

Letter from Worcestershire & Herefordshire LMC


28/08/2020 - Local Pharmacy Opening Times this Bank Holiday Monday

Morrisons PharmacyRoman WayMalvernWorcestershire WR14 1PZ01684 57773810:00-16:00
Boots Pharmacy33-35 Church StreetMalvernWorcestershire WR14 2AA01684 57290510.00-16.00

Other Pharmacies opening hours can be found here:

28/08/2020 - Bank Holiday Closure

Malvern Health Centre will be closed on Monday 31st August 2020. We will be back open as normal from 8am Tuesday 1st September. Thank you for your understanding! 


20/08/2020 - Update from 'NHS England' regarding this years Flu Campaign

"Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier."


12/08/2020 - Flu Season 2020/21

Malvern Health Centre are currently making preparations for this years flu season. Patients should be aware that this years flu campaign has unique challenges that we are having to take into consideration, particularly the expected increase in demand but also, social distancing guidance. 

We will be hosting a number of Flu Clinics on both Saturday and Sundays this year. If eligible you will receive and invite by text, letter and/or phonecall. Please do not contact the surgery for the flu vaccination until you have received a letter from us.

Unfortunately due to the scale of the challenge this year, we will not be able to accept appointments for Flu vaccinations outside of the set clinic dates. 

We appreciate your co-operation in this matter.


07/07/2020 - Blood Tests at Malvern Health Centre

Blood Tests at Malvern Health Centre will now be done in the surgery. As this now requires you to come into the building, please note that you MUST wear a face mask or suitable face covering before entering and throughout the duration of your appointment. This is to protect yourself, but also others that are in the building at the same time as yourself. 

We appreciate your co-operation in this matter.


30/06/2020 - Now We're Talking



15/06/2020 - Face Covering required when attending Malvern Health Centre

As of today (Monday 15th June) if you do have to attend the surgery, you are now required to wear a face mask. The below 'Practice Update' dated 12/06/2020 provides a link with information on how to correctly wear a face covering, but also how to make one at home.

We appreciate your co-operation in this matter.


12/06/2020 - How to Make a Face Mask

To reduce the risk of infection, the government have now provided instructions of how to make and effectively wear a cloth face covering. 

You can find this information by following this link:    How to Wear and Make a Cloth Face Covering


09/06/2020 - EPS Phase 4 (Electronic Prescriptions)

Most prescriptions are now signed, sent and processed electronically.

You have 2 choices for how this works.

  • You can choose a pharmacy or dispenser to dispense all your prescriptions. When you get a prescription, it will be sent electronically to the dispenser you have chosen. You can collect your medicines or appliances without having to hand in a paper prescription.

  • You can decide each time you are issued a prescription where you would like it to be dispensed. When you are issued a prescription, you will be given a paper copy that you can take to any pharmacy or other dispenser in England. The paper copy will contain a unique barcode that will be scanned to download your prescription from the secure NHS database.

Paper prescriptions will continue to be available in special circumstances, but almost all prescriptions will be processed electronically.

Choosing a pharmacy or other dispenser

If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP.

You will still order your repeat prescriptions in the same way as you do now, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice.

You will not have to collect a paper repeat prescription from your GP practice.

For more information:


08/06/2020 - #YOUARENOTALONE 



08/06/2020 - The NHS App

NHS App 

If you have a Smart Phone and you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. If you already use the Patient Access Service, you can continue to use it. You can use the NHS App in addition to this.

For more information go to


08/04/2020 - Malvern Town PCN - COVID-19 Communication

Please see attached letter from Dr Thorn, partner at Malvern Health Centre and Clinical Director for Malvern Town Primary Care Network. 

Letter from Dr Thorn (02/04/2020)


29/03/2020 - COVID-19 Update

In line with NHS guidance, Practices within Malvern are working together to develop sites where people with respiratory symptoms or those with suspected Coronavirus may be seen. You will be informed of where to go if a clinician decides you need to be seen. At this time, we are not using this system but this may change in the coming weeks. 

Stay at home. Protect the NHS. Save lives. 



26/03/2020 - COVID-19 Whatsapp Service

There is now a Whatsapp service providing the general public with information and guidance relating to Coronavirus (COVID-19). 

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.
A set of menu options is then presented which you can choose from and then be sent relevant guidance from GOV.UK pages as well as links to GOV.UK for further information.


18/03/2020 - COVID-19 Update

We are currently receiving a significant number of calls, averaging over 1200 a day. Please understand the Practice is doing its utmost to provide core work and a day-to-day service to patients, Corona Virus pandemic has hit the NHS heavily and we are working in a highly pressured environment. We appreciate your patience during this time.

Thank you! 


17/03/2020 - COVID-19 (Coronavirus) 

Government guidance released Monday 16th March 2020

  • if you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. (See ending isolation section for more information)
  • if you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
  • it is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • for anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14-day isolation period. (See ending isolation section for more information
  • if you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
  • if you cannot move vulnerable people out of your home, stay away from them as much as possible
  • if you have coronavirus symptoms:
    • - do not go to a GP surgery, pharmacy or hospital
    • - you do not need to contact 111 to tell them you’re staying at home
    • - testing for coronavirus is not needed if you’re staying at home
  • plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household
  • ask your employer, friends and family to help you to get the things you need to stay at home
  • wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • if you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999


06/03/2020 - COVID-19 (Coronavirus) & Online Appointment Booking 

We have been advised by NHS England to remove all face-to-face appointments from Patient Access temporarily.

This means that for the time being, patients will be unable to book an appointment at the surgery online via the Patient Access app/website. This is in efforts to prevent any potential carriers of COVID-19 from passing it to other patients/staff members.

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at:


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